GRM Portal

Procedure for Submitting Grievance:

1. Lodge Complaint – Submit via the web form, phone, SMS, in person, or email.
2. Acknowledgement – Receive a confirmation within 48 hours.
3. Investigation – Case reviewed within 7–14 working days.
4. Resolution – Written resolution or update provided within 30 days.
5. Appeal – If you are unsatisfied, escalate your concern to the State Oversight Committee via the provided channels.

 Languages Available:

• English

• Hausa

• Igala

• Ebira

Updates and Transparency:

A dashboard of received and resolved cases will be updated monthly on the GRM webpage to ensure accountability.