GRM Portal
HOTLINE NUMBER: +2348035867622
Office Address: Office of the Executive Governor, GRM Unit, RM 5 Kogi State Secretariat, Lokoja
Email: grm@kogistate.gov.ng
Procedure for Submitting Grievance:
- Lodge Complaint – Submit via the web form, phone, SMS, in person, or email.
- Acknowledgement – Receive a confirmation within 48 hours.
- Investigation – Case reviewed within 7–14 working days.
- Resolution – Written resolution or update provided within 30 days.
- Appeal – If you are unsatisfied, escalate your concern to the State Oversight Committee via the provided channels.
Languages Available:
• English
• Hausa
• Igala
• Ebira
Updates and Transparency:
A dashboard of received and resolved cases will be updated monthly on the GRM webpage to ensure accountability.